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Locate Your Tracking Number: Find your 13-character code (for example, EE987654321MY ) on your receipt, shipping label, or confirmation email.
Enter and Track: Go to PostTracking, type your number in the box, click “Track,” and see your package’s real-time location, transit path, and estimated delivery date.
Access Detailed Tracking Info: Tap or click your result to open full details, showing the origin, destination, checkpoints, and any customs updates.
You can also track directly on the official site. Here’s how:
Visit poslaju.com.my or pos.com.my and look for “Track & Trace.”
Enter your tracking number in the field.
Click Track to load the shipment details.
View each step — status, date, and location in real time.
If the website or app isn’t working, there are other options:
Call: 1300 300 300 (local) or +603 2705 9900 (international)
Email: Use the form on their website
Visit: Any nearby Pos Malaysia branch (locator online)
These options are handy when you prefer personal help or if the system is slow.
Pos Malaysia handles all kinds of shipments:
Letters: For documents and light mail.
Parcels: For goods up to 30kg.
Poslaju: Fast domestic delivery, often next day.
EMS: Express international service (5–14 days).
Financial & Logistics: Money transfers, warehousing, and business shipping.
Domestic options are quick (2–5 days standard), while Poslaju and EMS cover urgent needs locally and abroad.
Each tracking tag tells you what’s happening:
Accepted: Item received at the post office.
In Transit: Moving between hubs.
Customs: Under clearance for international items.
Arrived: Reached destination area.
Out for Delivery: On the way to the receiver.
Delivered: Successfully received.
Delayed: Due to weather, volume, or customs.
Tracking numbers follow a 13-character format: two letters, nine digits, ending with “MY.”
Prefixes show the type of service:
PL123456789MY (Poslaju)
EE987654321MY (EMS)
You’ll find this code on your shipping receipt or confirmation email — it’s essential for tracking.
Domestic (Poslaju): 1–3 days
Standard Mail: 2–5 days
International: 5–14 days
Asia: 5–7 days
Europe/US: 7–10 days
Other regions: 10–14 days
Delays may occur due to customs or holidays.
Rates depend on weight and destination.
Domestic letters are low-cost.
Parcels and overseas shipments cost more — use the online rate calculator for exact prices.
First-time buyers for US shipping can enjoy 15% discounts via Pos Malaysia’s tax-free warehouse offer.
Invalid Code: Check for typos or spacing.
No Updates: Wait 24 hours; system refreshes overnight.
Delivered but Missing: Ask neighbors or contact customer support.
Delayed: Common during peak seasons or customs.
Wrong Address or Lost Item: File a claim with proof.
Local: 1300 300 300
International: +603 2705 9900
Branches: Search via the online locator for visits.
Enter your tracking number to get real-time updates on your parcel