PHLPost Tracking | Philippines Post Office Track and Trace
About PHLPost
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Track Your PHLPost Package on Post Tracking
Enter the number: Type your PHLPost tracking code into the box.
Click Track: Press the button to start the lookup.
View updates: Instantly see the latest details on your package location, whether it’s in transit or out for delivery.
Track PHLPost Packages on the Official Website
PHLPost’s official site also offers direct tracking. Visit their tracking section online, enter your number in the field, and submit. You can even track multiple items at once. The system displays the current location and past movements, refreshing as events occur. It’s perfect for full visibility, anytime, anywhere.
Other Ways to Track PHLPost Shipments
PHLPost offers additional tracking options. You can:
Call their support line to get spoken updates using your tracking number.
Opt for email alerts at the time of sending, so you’re automatically notified of new movements.
These methods are handy if you don’t check the website often.
PHLPost Package Types
PHLPost tailors services to suit your needs:
Ordinary Mail: For basic letters and light items—economical but slower.
Registered Mail: Includes tracking and added security for important deliveries.
Express Mail Service (EMS): Fast delivery for urgent shipments, often within a few days.
Parcels: For larger packages, up to around 30 kg domestically.
International Mail: Available by air or sea, depending on destination and budget.
Choose based on speed, size, and cost.
Tracking Status Guide
Each status shows a stage of your package’s journey:
Posting of Item: Shipment accepted for processing.
Dispatch to Destination: Left the origin post office.
Received at Country: Arrived in the destination country.
En route to the Delivery Office: Moving to your local post office.
Item for Customs: Under customs inspection.
Received at Delivery Office: Ready for final delivery.
Item Delivered: Successfully handed to the recipient.
Recognizing these helps you track progress with confidence.
PHLPost Tracking Number Format
Tracking numbers are 13 characters long, mixing letters and digits—usually two letters, nine numbers, and ending with PH.
RR prefixes indicate Registered Mail.
EE prefixes mark Express or EMS shipments.
Example: RR123456789PH
Always enter your number exactly as shown to avoid errors.
Common Tracking Issues and Solutions
“Not Found” message: The package may not have been scanned yet—wait a few hours and try again.
No updates: It could be between processing points or awaiting a scan. Check again later.
Delays: Weather, holidays, or heavy traffic can slow deliveries.
Possible loss: If no updates appear for several days, contact support with your tracking number.
Keep your code safe and monitor regularly to resolve issues early.
Contacting PHLPost
For assistance, contact PHLPost directly:
Phone: +63 2 8288 7678 (Monday–Friday, 8 AM–5 PM)
Email:
General: phlpostcares@phlpost.gov.ph
In person: Visit your nearest post office for hands-on help.