China Post Tracking
About China Post
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How to Track China Post with Post Tracking
Tracking your China Post package on PostTracking.org is quick and easy. At the tracking page, enter your tracking number in the search box and click "Track." You'll instantly see real-time updates on your package’s status, including its current location, transit history, and estimated delivery date. Our tool pulls the latest data, letting you monitor multiple shipments in one spot, perfect for keeping tabs on orders from anywhere.
How to Track China Post on the Official Website
To track directly on the China Post website, visit www.ems.com.cn and locate the "Tracking and Information" search bar on the left side. Input your tracking number, hit the search button, and view detailed updates from dispatch to customs clearance. The site offers official insights and options like delivery redirects, ideal for those who prefer the source.
English support is available, though some terms may feel technical—stick with it for precise details.
Tracking with the China Post App
The China Post app, available for free on Android and iOS, puts tracking at your fingertips. Download it, sign in, and enter your tracking number to get push notifications for every move, like “out for delivery” or customs updates. You can manage redirects, view delivery photos, or track multiple parcels in one go.
It’s a lifesaver for busy schedules, keeping you looped in without constant browser refreshes.
Other Ways to Track
China Post offers flexible tracking options for all scenarios:
Phone Support: Dial +86 10 11185 (or 11183 in China) for automated updates or live help (press 8 for English). Available 24/7, best for quick checks.
Email: Send your tracking number to feedback@chinapost.com.cn for status replies, though responses may take 1-3 days.
Post Office Visit: In China, stop by a branch with your number for in-person assistance—useful for lost IDs or complex issues.
Package Details and Types
China Post offers a range of services tailored to different needs:
Ordinary Small Packet Plus: Budget-friendly for items under 2kg, untracked outside China, ideal for lightweight e-commerce goods.
Registered Airmail: Affordable tracked service for parcels up to 2kg, used widely for clothes, accessories, and electronics.
Large Package: For items 2-30kg (up to 40kg in some countries), tracked if registered, good for bulkier shipments.
EMS (Express Mail Service): Fast, trackable delivery for urgent items up to 30kg, with priority handling.
China International Express: Via TNT, this premium service reaches 200+ countries with high-speed delivery and full tracking.
Packages must meet size limits (e.g., 1.5m length, 3m total dimensions for large parcels) and avoid prohibited items like batteries or liquids. China Post provides envelopes, boxes, and packaging at branches, with customs forms required for international shipments.
Understanding Tracking Statuses
China Post tracking statuses explain your package’s journey. Common ones include:
Accepted at Origin Facility: Package received at the post office, ready for sorting.
In Transit: Moving between hubs, often via air or land.
Departure from the Outward Office of Exchange: Left China, heading to your country.
Arrival at Inward Office of Exchange: Reached the destination country, likely in customs.
Out for Delivery: With local carrier, set for delivery today.
Delivered: Package dropped off, often with signature or photo proof.
Customs Rejected: Held due to prohibited items or paperwork—contact the seller or customs.
Unsuccessful Delivery: Failed drop-off (e.g., wrong address); package may go to a pickup point.
If stuck at “Departure from Outward Office” for weeks, it’s likely in transit—destination scans can lag.
Tracking Number Format and Example
China Post tracking numbers are 13 characters: two letters, nine digits, ending with “CN.” Examples include:
RR123456789CN: Registered Airmail, trackable globally.
CP987654321CN: Large Package, registered for tracking.
EE112233445CN: EMS, express with full tracking.
UA123456789CN: Unregistered Small Packet, trackable only in China.
Find your number on shipping confirmations, order pages, or labels. Unregistered packets (starting with “U”) lose tracking once exported, except in rare cases like Kazakhstan’s KazPost.
Delivery Times
Delivery times vary by service, destination, and transport mode (based on 2025 data):
Domestic: 2-7 business days within China, faster in cities like Shanghai.
Registered Airmail:
Asia (e.g., Japan, Thailand): 5-10 days.
Europe/USA: 7-20 days.
South America/Africa: 10-30 days.
Surface Air Lift (SAL): 15-20 days globally.
Surface Parcel: 40-70 days, slowest and cheapest.
EMS Express: 3-10 days worldwide, priority for urgent sends.
ePacket: 10-20 days, mainly for US-bound lightweight items.
Customs delays, holidays (e.g., Chinese New Year), or weather can stretch timelines. Check the China Post site for precise estimates by country.
Common Problems and Fixes
Issues happen, but most have solutions:
No Tracking Updates: Unregistered packets (U-start) only track in China; registered packets may lag at borders (2-8 weeks). Wait or contact the destination carrier.
Stuck at “Departure from Outward Office”: Normal for international legs—scans pause until the destination country logs it. Check after 10-20 days.
Customs Hold: Missing docs or prohibited items (e.g., batteries). Contact the seller or customs to clear; fees may apply.
Delivery Failed: Wrong address or no recipient—package goes to a local post office for 2 weeks. Call the carrier for redelivery.
“Delivered” but Not Received: Check neighbors or PO boxes; if fraud, dispute with seller via platform (e.g., AliExpress).
Lost Parcel: After 60 days with no movement, file a claim via China Post’s site or the seller. Compensation for registered parcels is limited (2-3x shipping cost).
Always double-check your tracking number for typos and keep buyer protection deadlines in mind (e.g., AliExpress’s 60-90 days).
How to Contact China Post
Reach China Post for support through:
Phone: +86 10 11185 (global) or 11183 (in China). Press 8 for English, available 24/7 for automated, weekdays 8 am-8 pm Beijing time for live help.
Email: feedback@chinapost.com.cn. Include tracking number and details; expect 1-3 day responses.
Physical Address: No. 3 Financial Street, Xicheng District, Beijing, Postal Code: 100808. Visit for in-person issues (China only).
Post Office: Any China Post branch can check statuses with your number, ideal for domestic queries.
For international issues post-export, contact the destination country’s postal service (e.g., USPS in the USA).
China Post keeps the global e-commerce pulse beating, linking China’s markets to your doorstep with scale and reliability. From budget small packets to express EMS, it’s built for choice. Plug your tracking number into our tool at PostTracking.org, and stay ahead of your package’s journey—hassle-free and clear. Happy tracking!