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Enter your 13-character tracking number in the search field above and click 'Track' for your package's immediate status. Results display the current location, recent activity, a complete movement timeline, and the estimated delivery date.
This tracking function operates identically for domestic shipments within Colombia and international packages crossing borders. No accounts required, no downloads needed - just straightforward access to shipping information whenever you check.
Visit 4-72.com.co and locate the tracking section on the homepage. Enter your tracking number in the designated field and submit your request.
The system processes inquiries instantly, providing all pertinent information about packages and postal mail. Real-time tracking capability - one of Latin America's best and most modern, lets users monitor packages and mail continuously with excellent customer service support.
Once you finish shipping procedures, you receive a 4-72 tracking number necessary for adequate shipment follow-up. This number enables detailed tracking information access, even through telephone numbers or at any 4-72 office distributed across Colombian cities.
The tracking system works regardless of whether shipments travel by air, sea, or land, providing consistent monitoring across all transport methods.
4-72 uses the S10 standard established by the Universal Postal Union. This 13-character format ensures compatibility with global postal networks.
Standard format: CP123456789CO
The tracking number begins with two letters indicating service type, continues with nine unique digits, and ends with "CO" representing Colombia.
Example variations:
CP234567890CO - Standard parcel
RR987654321CO - Registered mail
EE456789012CO - Express Mail Service
The first two letters classify the shipment type. The nine-digit middle section creates uniqueness, preventing duplicate tracking numbers. The final "CO" confirms Colombia as the origin.
Locating your tracking number:
Shipping receipts display tracking numbers prominently when mailing packages at post offices. Email confirmations from online retailers include tracking codes when using 4-72 for shipping. Payment receipts contain the tracking number - check paper receipts or email confirmations.
Store tracking numbers securely until delivery is complete. They serve as proof of mailing and enable comprehensive shipment monitoring.
Traditional mail services handle letters, postcards, and parcels moving domestically throughout Colombia or internationally to foreign destinations.
Express mail provides faster delivery with priority handling from acceptance through delivery. This premium option suits urgent documents and time-sensitive packages.
Registered mail adds signature confirmation and enhanced security for valuable shipments requiring proof of delivery.
International mail connects Colombia with countries worldwide, though current coverage focuses primarily on Latin America, with select international destinations including Spain and the United States.
Financial services enable money transfers domestically and to specific international countries. This unique offering fills gaps where traditional banking services aren't accessible.
Logistical solutions support businesses with specialized shipping and distribution tailored to commercial needs.
Electronic services provide digital platforms for tracking, account management, and service requests.
Mailbox services offer secure mail collection at post office locations for customers preferring pickup over home delivery.
Banking and insurance services extend beyond postal functions, transforming post offices into multi-purpose community service centers.
4-72 accepts practically any cargo considered eligible for postal transportation, shipping items in the shortest timeframe possible.
Standard delivery within Colombia: 2-7 days average
National-level approximate delivery falls within this window, depending on origin and destination within the country. Distance, transportation method, and package characteristics affect timing.
September 2025 actual performance: Domestic Colombia shipments averaged 5 days with a minimum of 1 day and a maximum of 13 days based on confirmed deliveries.
Major cities like Bogotá, Medellín, Cali, and Barranquilla receive the fastest service due to established infrastructure and daily delivery routes. Remote rural areas naturally take longer as packages travel greater distances on less frequent routes.
Colombia's mountainous geography creates logistics challenges. The Andes mountains divide the country into distinct regions requiring air transport or lengthy ground routes. Coastal areas, Amazonian territories, and isolated communities demand specialized delivery approaches.
4-72 international shipping currently focuses on Latin America and select global destinations, including Spain and the United States. The company works actively to expand postal services globally, aiming to eventually ship to all continents.
Neighboring countries: Peru receives packages in approximately 3-5 business days for EMS service based on proximity and established routes.
September 2025 international performance data:
From Peru: Average 13 days (6-20 days range)
From China: Average 5 days (1-11 days range)
From Brazil: 13 days average
From Japan: 8 days average
From South Korea: 12 days average
From Belarus: 8 days average
From the Netherlands: 16 days average
From Marshall Islands: Average 9 days (1-36 days range)
North America and Europe: EMS shipments take approximately 6-10 business days to these distant regions.
General international timeframe: 7-21 days average, depending on multiple factors including package size and weight, selected shipping company, destination country, shipping method, and customs processing.
These are estimates - actual delivery varies based on customs clearance speed, weather conditions, holiday periods, and destination country postal efficiency.
In transit shows your package moving through the postal network toward its destination. Status updates occur at each delivery process stage.
Out for delivery means a postal worker has your package and will deliver it today to your address.
Delivered confirms successful delivery. The shipment reached its final destination and was received by the recipient or authorized person.
Holding at customs indicates international packages are undergoing inspection by destination country customs officials. Duration varies by country and specific circumstances.
Delayed signals your package is experiencing delays beyond the estimated delivery time. Check tracking for updates or contact customer service if delays are significant.
Available for pickup shows attempted delivery failed, and the package waits at a post office or designated location for collection.
Returned to sender means the package couldn't be delivered and is heading back to Colombia.
Silent journey between checkpoints: Packages traveling long distances within Colombia or crossing borders might not get scanned at every facility. Updates resume when reaching major sorting centers with scanning equipment.
Customs inspection blackout: No scans occur during customs review. Your package sits with officials who don't update tracking systems. This silence is normal for international shipments.
Weekend and holiday lulls: Postal operations slow dramatically during non-working days. Packages sit in facilities awaiting business-hour resumption. Tracking remains static over these periods.
Technical system glitches: Sometimes, tracking systems lag updating even though packages were scanned. Information gets stuck in digital traffic before appearing online.
Peak season backlogs: During holidays and shopping events, package volume overwhelms facilities. Scanning frequency decreases as workers prioritize physical movement over system updates.
If domestic shipments show no updates for more than one week, or international packages remain silent beyond two weeks, contact 4-72 for investigation.
Identifying customs holds:
Check tracking for statuses like "Held in Customs" or "Customs Clearance." Note if packages remain in the same location for several consecutive days without movement.
Common delay reasons:
Incomplete or incorrect customs declaration forms delay release. Restricted or prohibited items trigger extended inspections. Outstanding customs fees or taxes must be paid before proceeding. Random security checks add unpredictable time. High package volumes during peak seasons slow all processing.
Resolving customs issues:
Provide additional package content information when requested. Pay required customs fees or taxes promptly. Submit formal customs clearance requests if needed. Contact 4-72 for guidance on navigating destination country requirements.
Customs holds don't indicate lost packages - they're undergoing mandatory governmental checks and processes.
Within Colombia toll-free: 01-8000-111-210
Call customer service for tracking assistance, shipping questions, or problem resolution. Have your tracking number and shipment details ready for faster, more effective responses.
International calls: +57 601 4722000
Customers calling from abroad can reach 4-72 through this international number.
Email inquiries: servicioalcliente@4-72.com.co
Send detailed concerns or queries via email. Include your tracking number and a thorough description of your issue to facilitate prompt and effective resolution.
Office network:
The official website provides a comprehensive list of all 4-72 offices distributed throughout every Colombian city. Visit offices for in-person tracking assistance and pertinent information about packages or postal mail.
4-72 offers high-quality customer service, is concerned about the welfare of millions of users in Colombia and other countries. Guaranteed service meets all requests and resolves problems users may have with packages or postal mail.
Enter your tracking number to get real-time updates on your parcel